Privacy Policy

Heated Wetsuits Inc is committed to the protection of your privacy. When placing an online order with Heated Wetsuits Inc, the information that we collect from you, is used solely for the purpose of processing your order and servicing your account. We need your name, e-mail address, credit card billing address, contact phone number, credit card number and expiration date. This information allows us to process your order and provides us with a way to contact you, should we have a question concerning your current order. After you place an online order with Heated Wetsuits Inc, a copy of that order is sent to you via email for your records.

Heated Wetsuits Inc does not send unsolicited email, or spam.
Heated Wetsuits Inc will never sell, rent or distribute your e-mail address to any other company or organization.

Returns Policy

You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

  

We have a great return policy when it comes to "Trying on a Suit."  Just like you would in a Surf or Dive Shop, when your suit arrives, leave the tags attached until you are certain the suit is the right fit.  If you try on the Thermalution and need to exchange it for another size or simply don't think it is going to be for you, you can simply pack the suit back up as it came and return the suit to us.  We will either ship out a replacement size or initiate a refund request once the suit arrives, whichever you prefer.  

If returning an unused suit for a refund, you should expect to receive your refund within two weeks of the suit being returned.  In many cases, however, you will receive a refund more quickly.   

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

Shipping Policy

USA Orders 

Free 3-5 Day Shipping is always available on any purchase with Heatedwetsuits.com. No Minimum, No Handling Charges, No Hassle. We usually ship orders within 24 hours of purchase and if you choose our free shipping we will mail it by using FedEx Ground Transportation. You can count on free shipping with Heatedwetsuits.com

International Orders

Free Shipping is available on international orders of 300.00 Dollars (USD) or more. Shipping via express mail, 3-5 day service, worldwide. For orders under $300.00 we charge a flat rate of $50.00 (USD).

Duties and Taxes: All goods bought from outside your local country must be charged Duty and Taxes.  You will be responsible for these charges when the suit arrives.  Typically these charges range from $50-$100, but you could confirm with your local customs office if you are unsure of the tax on Watersports items in your country.  

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.  

HeatedWetsuits.com currently takes orders from United States as well as International orders. Call via (910-508-0817) or email us with any questions. In certain circumstances extra shipping and handling charges may apply.

Terms and Conditions

Use of the Website - By accessing the website, you warrant and represent to Heated Wetsuits Inc that you are legally entitled to do so and to make use of information made available via the website.

Trademarks - All trademarks, names, logos and service marks (collectively “trademarks”) displayed on this website are registered and unregistered trademarks of Heated Wetsuits Inc. Nothing contained on this website should be construed as granting any license or right to use any trademark without the prior written permission of the website owner.

External links - External links may be provided for your convenience, but they are beyond the control of the website owner and no representation is made as to their content. Use or reliance on any external links and the content thereon provided is at your own risk.

Warranties - The website owner makes no warranties, representations, statements or guarantees (whether express, implied in law or residual) regarding the website.

Disclaimer of liability - Heated Wetsuits, Inc, HeatedWetsuits.Com, nor any of its owners/employees shall not be responsible for and disclaims all liability for any loss, liability, damage (whether direct, indirect or consequential), personal injury or expense of any nature whatsoever which may be suffered by you or any third party (including your company), as a result of or which may be attributable, directly or indirectly, to your access and use of the website, any information contained on the website, your or your company’s personal information or material and information transmitted over our system. In particular, neither Heated Wetsuits, Inc nor any third party or data or content provider shall be liable in any way to you or to any other person, firm or corporation whatsoever for any loss, liability, damage (whether direct or consequential), personal injury or expense of any nature whatsoever arising from any delays, inaccuracies, errors in, or omission of any share price information or the transmission thereof, or for any actions taken in reliance thereon or occasioned thereby or by reason of non-performance or interruption, or termination thereof.

Conflict of terms - If there is a conflict or contradiction between the provisions of these website terms and conditions and any other relevant terms and conditions, policies or notices, the other relevant terms and conditions, policies or notices which relate specifically to a particular section or module of the website shall prevail in respect of your use of the relevant section or module of the website.

Product Reviews - Heated Wetsuits Inc makes no guarantee or warranty that the product reviews on the site are accurate. All content and ratings are provided on a strictly as is basis and users must use their own judgment when deciding which products to purchase.

All reviews are subject to approval by the Heated Wetsuits Staff and Heated Wetsuits reserves the right to remove or withold any review heated wetsuits staff deems as false, vulgar, or spam.

Typographical Errors - In the event that a products is mistakenly listed at an incorrect price, Heated Wetsuits Inc reserves the right to refuse or cancel any orders placed for product(s) listed at the incorrect price. Heated Wetsuits Inc is not responsible for typographical or photographical errors.  Heated Wetsuits Inc reserves the right to cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Heated Wetsuits Inc shall issue a credit to your credit card account in the amount of the incorrect price.

User Name, Account and Password - When you sign up for an Account on HeatedWetsuits.com, you will create a Username and also a password. You are entirely responsible for maintaining the confidentiality of your password. You will not disclose your password to any third party. You agree to notify Heated Wetsuits Inc immediately if you know of or suspect any unauthorized use of your membership or access to your password. You agree not to use the account, username, or password of another User.

Payment - Cash and all major Credit/Debit Cards are all acceptable methods of payment. Our Terms are payment in full within thirty days. All goods remain the property of Heated Wetsuits Inc until paid for in full. Orders will not be shipped until Payment has been cleared. All Payments are final. Cancellations are not excepted.

Notification of Changes - The Company reserves the right to change these conditions from time to time as it sees fit and your continued use of the site will signify your acceptance of any adjustment to these terms. You are therefore advised to re-read this statement on a regular basis.